Your privacy matters to us. This Privacy Policy explains in plain terms exactly what personal data pgebet collects, why we collect it, how we use and protect it, and what rights you hold over your own information as a player based in Bangladesh.
This Privacy Policy ("Policy") is published by pgebet, the operator of the online casino and sports betting platform accessible at pgebet.bid. This Policy describes how pgebet collects, uses, stores, shares, and protects the personal information of users ("you", "Player", or "User") who access or register on the pgebet platform, including visitors who browse the site without registering.
pgebet is committed to handling your personal data with care, transparency, and respect. We recognise that players in Bangladesh place significant trust in us when they share their personal and financial information, and we take that responsibility seriously. This Policy has been prepared in plain English to ensure you clearly understand your rights and our obligations.
By registering a pgebet account or continuing to use the pgebet platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside pgebet's Terms & Conditions and Responsible Gaming policy, all of which together govern your relationship with pgebet.
For the purposes of this Privacy Policy, pgebet acts as the data controller in respect of the personal information it collects directly from you through the platform. As data controller, pgebet determines the purposes and means by which your personal data is processed.
pgebet operates the pgebet.bid platform and is responsible for ensuring that personal data is processed in accordance with applicable data protection principles. Where pgebet engages third-party service providers to process data on its behalf, those parties act as data processors and are bound by contractual obligations to handle your data only as instructed by pgebet and to maintain appropriate security standards.
If you have any questions about how pgebet processes your personal data, or if you wish to exercise any of your rights described in Section 11, please contact our privacy team at the address provided in Section 15 of this Policy.
pgebet collects the following categories of personal data from players and visitors:
pgebet collects personal data through the following means:
pgebet uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and manage your pgebet player account, including authentication and account security. |
| Identity Verification | To verify your identity and age (18+) in accordance with our KYC obligations, to prevent underage gambling, and to comply with applicable legal requirements. |
| Payment Processing | To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, and card payments in Bangladeshi Taka (৳). |
| Platform Delivery | To provide access to casino games, sports betting markets (including cricket BPL, IPL, T20 World Cup), and other pgebet services. |
| Bonuses & Promotions | To administer bonus offers, track wagering requirements, and determine promotional eligibility. |
| Fraud & Security | To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. |
| Responsible Gaming | To monitor gaming patterns, implement deposit limits and self-exclusion requests, and fulfil our responsible gaming obligations. |
| Customer Support | To respond to your enquiries, resolve disputes, and maintain communication records. |
| Legal Compliance | To meet our obligations under applicable laws and to cooperate with regulatory or law enforcement requests where required. |
| Platform Improvement | To analyse usage patterns, improve site performance, and enhance the pgebet user experience. |
pgebet will not use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your consent.
pgebet processes your personal data on the following legal bases:
pgebet does not sell your personal data to third parties. However, we may share your data with the following categories of recipients in the course of operating the pgebet platform:
pgebet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention principles apply:
Upon expiry of the applicable retention period, pgebet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. In some circumstances, pgebet may retain data for longer periods where required by applicable law or where data is subject to an ongoing legal dispute or regulatory investigation.
pgebet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, pgebet will take prompt remedial action and notify you in accordance with applicable requirements.
pgebet uses cookies and similar tracking technologies (such as web beacons and local storage) on the pgebet.bid platform to provide a functional and personalised experience. The following categories of cookies may be used:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the platform to function. These include session management cookies that keep you logged in, maintain your account security state, and remember your language and currency preferences. |
| Functional | Enable enhanced features and personalisation, such as remembering game preferences, last visited game categories (cricket, slots, bingo, relax fishing), and platform layout preferences. |
| Analytics | Help pgebet understand how players interact with the platform, which pages are visited most frequently, and where users encounter difficulties, enabling us to improve the pgebet experience. |
| Security & Fraud Prevention | Used to detect and prevent fraudulent activity, identify suspicious login attempts, and maintain the integrity of the pgebet platform. |
You may control cookie settings through your browser's privacy settings. Please note that disabling strictly necessary cookies may impair the functionality of the pgebet platform, including your ability to log in and play games. Cookies used by third-party game providers (such as Pragmatic Play or Evolution Gaming) are governed by those providers' own cookie policies.
As a pgebet player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":
pgebet respects your right to control how your personal information is used. The following rights apply to all registered pgebet players.
You have the right to request a copy of the personal data pgebet holds about you, along with information about how and why it is being processed.
If any personal data pgebet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances, you may request that pgebet delete your personal data. This right is subject to pgebet's legal obligations to retain certain records, particularly financial and KYC data.
You may request that pgebet restrict the processing of your data in specific circumstances, for example while the accuracy of data is being verified following a rectification request.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that pgebet provide your personal data in a structured, commonly used, machine-readable format.
You have the right to object to the processing of your personal data where pgebet relies on legitimate interests as the legal basis. You also have an unconditional right to object to direct marketing.
The pgebet platform is strictly intended for adults aged 18 years and over. pgebet does not knowingly collect personal data from individuals under the age of 18. During account registration, all players are required to confirm that they are at least 18 years old, and pgebet's KYC verification process is designed to identify and prevent underage access.
If pgebet discovers that personal data has been collected from a person under 18, we will immediately suspend the relevant account, delete the personal data associated with it, and void any transactions or winnings arising from the account. If you are a parent or guardian and believe your child may have registered on pgebet without your knowledge, please contact us immediately at [email protected] so we can take prompt corrective action.
The pgebet platform may include content, games, and software delivered by third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt. These providers operate under their own privacy policies, which govern the data they collect through their respective game sessions and platforms. pgebet is not responsible for the privacy practices of these third-party providers, and we encourage you to review their individual privacy policies where relevant.
pgebet's platform does not intentionally include external links to third-party websites outside the pgebet.bid domain. If any such links are present (for example, within game content loaded from a third-party provider), pgebet accepts no responsibility for the data practices or privacy policies of those external destinations.
pgebet reserves the right to update or amend this Privacy Policy at any time. When changes are made, pgebet will update the "Last Updated" date shown at the top of this page. Where changes are material — for example, where we introduce new categories of data collection or new purposes for processing — pgebet will take reasonable steps to bring those changes to the attention of registered players, which may include a notification via their registered email address.
Your continued use of the pgebet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the platform and request account closure in accordance with the process described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to pgebet's handling of your personal data, please contact our support team using the details below. For formal data rights requests (access, rectification, erasure, portability, objection), please include "Data Rights Request" in your subject line to ensure prompt handling:
For responsible gaming-related data requests, including self-exclusion and deposit limit records, please additionally review our Responsible Gaming page for full guidance on available tools and the process for activating them.
A quick summary of the core privacy commitments pgebet makes to every player on the platform.
Every session on pgebet is protected by SSL/TLS encryption, ensuring that your personal and financial data is always transmitted securely between your device and our platform.
pgebet never sells your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate the pgebet platform and fulfil our legal obligations.
pgebet's KYC process protects both players and the platform. Identity verification ensures that only eligible adults aged 18 and over can access pgebet's casino and betting services.
pgebet retains your data only for as long as necessary. Financial and KYC records are kept for a minimum of five years as required by law. All other data is deleted or anonymised once no longer needed.
You can request access to, correction of, or deletion of your personal data at any time. pgebet respects your right to control your own information and will respond to all valid data rights requests promptly.
Payment data processed via bKash, Nagad, Rocket, and Bangladeshi banks is handled by certified payment processors. pgebet never stores full card numbers or mobile banking PINs on its own servers.
Now that you understand how pgebet handles your personal data, explore our full range of casino games, cricket betting markets, and exclusive promotions. 18+ only. Play responsibly.